General Questions
Which charities do you donate to?
We are not partnered with one specific or cause as we see many out there who have a great message and purpose! As long as the charities and foundations are aligned with the things we believe in, we like to spread the donations out to help as many as we can!
Is what I see what I get?
We aim to keep all information as accurate as possible! Due to technical limitations, slight variations in colour and texture between the pictures and items themselves may be expected.
Will an item be restocked?
Most items will always be available where as other items will be available for a limited time so once they are gone, they are gone!
Where is DannyBoy Apparel located?
We are located in Calgary, Alberta, Canada!
I have messaged customer care through email and have not received a reply.
Our customer care team will respond to your questions, comments and concerns as quickly as possible.
Double check your spam folder to make sure we haven’t made our way there. Emails will always come from ‘[email protected]’.
If you still don’t see a response from us, please message us on our Facebook page: www.facebook.com/dannyboyapparel
Do you know what your logo looks like?
Absolutely! I see a lower case ‘d’ and ‘b’. Is there something different that you see?
Terms & Conditions
Our team at DannyBoy puts the orders together from 8am to 5:00pm MTN from Monday to Friday excluding any holidays. Fire us over an email with any questions or message us on our Facebook page as we always love to chat!
Payment Options
Credit cards accepted:
Other forms of payment:
- E-Gift Cards
- PayPal (required for most international orders)
Sorry, but we do not accept the following online:
- Phone Payments
- CODs
- Cheque
- Cash Payments
Please note:
- You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.
- You will be reimbursed for any item you were billed and paid for if we happen to be out of stock.
- Your billing name and address must match that of the credit card used for payment for security reasons. If this criteria does not match, we reserve the right to cancel any orders.
Order Status
The status of your order is supplied by dannyboyapparel.com.
It represents the progress of your order between the time it is placed and the time it ships from our Online Store. To find the status of your order:
- Check your email – We send you regular emails regarding the status of your order.
- If you still have questions about your order, please contact on our Facebook or via email.
Please note:
Orders placed on the weekends and holidays will be shipped the following week.
Shipping Methods & Timelines
Orders made from www.dannyboyapparel.com will ship within 1-5 business days from when the order was placed and they come out of our Calgary location.
Generally you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) MST and the product must be available in Calgary or your order may not be processed until the following business day. (Business days are Monday-Friday, excluding federal holidays within Canada.)
During checkout, you will be prompted to choose a shipping method for your item(s).
Shipping Rates are as follows:
Domestic Shipping – Within Canada!
Orders made on www.dannyboyapparel.com will ship within 1-5 business days from when the order was placed.
WE SHIP TO PO BOXES! Orders made that are shipped to P.O. Boxes will be shipped with Canada Post. Because there is no signature option available for deliveries to a P.O. Box, DannyBoy cannot take responsibility for delivery.
These are shipped with Canada Post and usually take 1-10 business days once the order has shipped.
If you need faster shipping you may select this option while checking out at an additional fee as per shipping carrier.
Orders will be charged a shipping rate based on package size, weight, and distance as per our rates from Canada Post. Customers will be shown rates prior to check out and given option to choose their shipping carrier and price.
Shipping price seems way too high? Our shipping calculators base our rates off of the published rates so sometimes they can be a bit off. Fire us an email (email us) with your shipping address and we would love to give you a quote!
You will be e-mailed your tracking number and estimated delivery time when your order ships.
Please Note:
- Orders are shipped on business days only. Business days are Monday-Friday 9am-5pm MST, excluding statutory holidays within Canada and Alberta as our shipping providers do not pick up those days.
- You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation.
- Orders can be shipped to Canadian P.O. Boxes but delivery verification is unavailable to these addresses.
International Shipping – Outside of Canada!
International orders made on www.dannyboyapparel.com or through our Facebook page will ship within 1-5 business days from when the order was placed.
The customer is responsible for any and all Customs and Brokerage Fees. All orders shipping outside of Canada are subject to customs and or duties charges which are implemented by the Government and have nothing to do with us! We cannot waive any of these fees as we have nothing to do with them!
In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.
Shipping costs for items shipped outside North America are estimated at checkout and may require additional shipping fees depending on the shipping address.
Any package shipped Internationally that is unable to be delivered, unless by shipper’s error, the package will be considered abandoned and the customer will forfeit any possibility of a refund.
Please Note:
- Orders are shipped on business days only. Business days are Monday-Friday 9am-5pm MST, excluding statutory holidays within Canada and Alberta as our shipping providers do not pick up those days.
- You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation.
- The customs processing time frame is not included in the shipping timeline estimate.
- If your order costs more to ship than our estimate you will be contacted and given the option to pay more for shipping or cancel your order in cases where the estimate is extremely off.
- In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.
Refused Shipments/ Incorrect Shipping Address
All shipments refused by the buyer for delivery will be charged a 25% restocking fee.
If you have given us the incorrect shipping address please contact us ASAP by e-mailing us at [email protected].
If the order is returned to DannyBoy due to incorrect shipping address the customer will be responsible for paying both the shipping cost of the package back to dannyboyapparel.com and the shipping cost to re-ship the package.
We understand this is an inconvenience for everyone so please make sure the shipping information is correct!